FAQ

Orders & Shipping

Q: How long will it take to receive my order?
A: Digital products are delivered instantly to your email after purchase.

Q: Do you ship internationally?
A: Yes! We ship worldwide.

Q: What if I entered the wrong shipping address?
A: Please email us immediately at Newsletter@SelfHelpPlanner.com. If your order hasn’t shipped yet, we’ll update it for you. If it has already shipped, you may need to contact your local postal service.

Digital Products

Q: How do I access my digital downloads?
A: After checkout, you’ll receive an email with a download link. You can also access your files anytime through the order confirmation page.

Q: Can I print the digital planner/workbooks?
A: Yes! You can print them at home, at a local print shop, or use them digitally on apps like Goodnotes or Notability.

100% Satisfaction Guarantee

Q: What if I don’t like the planner or don’t see results?
A: We believe in our products so much that we offer a 100% Satisfaction Guarantee. All we ask is that you use the planner for at least 2 weeks. If you don’t see any benefit or simply don’t love it, email us proof of use and we’ll refund your money—yes, even on digital products!

Returns & Refunds

Q: What is your return policy?
A:

  • Digital products: Covered by our 100% Satisfaction Guarantee (see above).

Q: I accidentally purchased the digital version but wanted the physical one—can I swap?
A: Absolutely! Just reach out to us at Newsletter@SelfHelpPlanner.com, and we’ll help you with next steps.

Payments

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Q: Is my payment information secure?
A: 100%. Shopify uses encrypted checkout to keep your information safe.

Support

Q: I didn’t receive my order email. What should I do?
A: First, check your spam or promotions folder. If it’s not there, email us at Newsletter@SelfHelpPlanner.com and we’ll resend it right away.

Q: Who do I contact if I have a question?
A: You can email us at Newsletter@SelfHelpPlanner.com and we’ll get back to you within 1–2 business days.